ISO 9001: 2015 Auditing and HR Training: 

We are currently working on preparing company management staff be trained on preparing for Internal Audits and ISO 9001: 2015 accreditation preparation. The training modules costs and take up to four months to complete. 

The course/training covers following aspects and modules. 

• British Standards Code of Practice (BS7858)
• British Standard  Code of Practice  (BS 7499) British Standards Code of Practice  (10800)
• Customer satisfaction
• Contract performance (e.g. response times, customer contact)
• Staff retention
• Staff training and development
• Effective leadership
• Effective financial and management systems
• Access to adequate financial and human resources
• Health and safety arrangements

1. Internal key performance measures include:   (Check internal key results table, SWOT, PESTLE, SMART all results )

• financial measures;
• customer service levels;
• Job Offer and Contract Binding, Terms & Conditions 
• staff measures (e.g. sickness, disciplinary)
• Employee File, Vetting, Screening and Immigration Checks

• Review of performance against critical success factors happens on a regular basis.

• Internal audits done / e-learning 

• internal and external communications (Management meeting, Review Minutes) 

• Document Control system 
• Interested Parties Research and Analysis
• SWOT, PESTLE, SMART Business tools
• Quality Management Policies 
• Staff appraisal & Employee Handbook 
• Record Keeping, Holidays, Absenteeism, sickness and Maternity/Paternity Leave 
• Employer Code of Practice for (Employment, work and Pension and Immigration Status Check) 
• Working on Company Accounts (Profit & Loss sheet), Balance Sheet, Ledgers and General touch to taxation and calculations. 
• Employee, customer and Target customer survey 
• Data Collection and Analysis 
• Graphical and Statistical Analysis of the Surveys.
• Report Writing